Returns, Refunds and Exchanges

BuildMRKT will exchange or refund items reported as damaged, incorrect, faulty or, not-as-described which are reported within 24 hours of delivery (stipulated time) and returned within 2 days of delivery, subject to adhering to the terms below: 

1. If a return is approved-in-principle, you will be provided with return instructions. Items must be returned in their original condition, unused, and with all original packaging where applicable. Once your return is received and inspected, we will contact you to inform you whether your refund has been approved or declined.
2. You will be responsible for returning the products to us at your own cost and provide proof of return or we can arrange collection which will be chargeable in addition to the original delivery cost which may vary dependent upon your location and product type.
3. All returns will be subject to a restocking charge, typically 25% of the invoice price of such product. 
4. No refund, exchange or credit note will be given on any bespoke product or specially ordered product
5. Shipping costs are non-refundable unless the return is due to our error or a faulty item.
6. Refunds will be processed within 10 working days of receipt of the returned items, to the original payment details.
7. If the goods you return are not in a fully resalable condition we reserve the right to refuse a refund on the goods.

8. If the item you purchased is faulty, does not work as intended, or you believe it was not as described in the product listing, please contact us before requesting a refund. In many cases, we may be able to resolve the issue quickly through troubleshooting, replacement, or another suitable solution without the need for a return.

9. We do not offer accept returns on the following:

• • Trucked aggregate
  • Bulk bags, mini and maxi bags of aggregate
  • Chemicals
  • Paints and varnishes
  • Cut-to-size products: such as wood, steel
  • Powder products: such as cement, POP, plaster, tile adhesive, etc.
  • Concrete products
  • Clay products
  • Made-to-measure, bespoke or personalised products
  • Perishable goods
  • Any product with short shelf life or sell-by date
  • Cosmetic imperfections or damage to packaging that do not impact performance or structural integrity
  • Weathering post-acceptance
  • Damage caused by the customer’s handling or storage at or after delivery
  • Specially obtained or ordered goods
  • Toilet seats that have been opened due to hygiene purposes
  • Sealed/sensitive electrical goods, if in sealed packages that have been opened
  • Products that have been fitted or installed
  • Any goods which have become mixed inseparably with other items after their delivery
  • Claims raised outside the stipulated time
  • Products that were marked as non-returnable when you bought them 

Amendments

Any amendment to any orders must be made a minimum of 24 hours prior to despatch. Any amendment made after this timeframe may result in deliveries being impacted, delayed or cancelled. If cancelled, the customer will incur cancellation costs.

Cancellations

If the customer requires cancellation of an order, BuildMRKT must be informed a minimum of 24 hours prior to despatch. If cancellation occurs outside of the stipulated timeframe, the customer will incur a failed delivery charge and a restocking charge of 25%. 

Shortages and Damages 

BuildMRKT works with suppliers and manufacturers to ensure products are as near as possible to quantities ordered without misrepresentation. Packaging and measurements variations and/or in-transit damages may cause under-deliveries and of up to 10%. Where such variations or damages occur, the customer is not entitled to reject the products by reason of such under-deliveries.  BUILDMRKT should be notified of any variation, damages or shortfall which exceed a tolerance level of over 10%.